Shipping policy

 Shipping Policy We partner with trusted growers and shippers to ensure your plants arrive healthy and ready to thrive. Our shipping schedule aligns closely with our fulfillment partner’s workflow. Shipping Schedule Orders typically ship Monday through Thursday to prevent weekend delays. Orders placed after Thursday may ship the following week. Weather Considerations Plants are sensitive to extreme heat and cold. We may delay shipping during unsafe weather, recommend insulated packaging, or contact you if conditions pose a risk to your order. Customers are responsible for ordering during safe weather windows. Transit and Delivery Once shipped, you will receive tracking information. Please open your package promptly—plants need air, light, and care upon arrival. Shipping Damage If your plant arrives damaged, contact us within 48 hours with photos. We will review the situation and may offer a replacement, store credit, or refund. Incorrect Addresses We ship to the address provided at checkout. We cannot refund or replace orders delivered to an incorrect or incomplete address. Our Guarantee Your plants will arrive in good condition, with the strength and quality needed to grow and perform under normal, proper care. If something looks off when your order arrives, let us know within 48 hours so we can take care of you. If your plants arrive damaged or incorrect, we will review the situation and, when appropriate, offer a replacement, store credit, or refund up to the original purchase price. Plants are living things, and once they are in your care, they depend on you. We cannot guarantee plants that decline due to improper conditions such as extreme temperatures, poor lighting, wind exposure, chemical damage, or other environmental stressors. If you are not satisfied with your order, reach out within 10 days of receiving it. We will do our best to make it right.