Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at realinfo@realtimecajun.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at realinfo@realtimecajun.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refund Policy
At Big Mamou Enterprises, we want you to feel confident every time you order from us. Because we ship living plants, our refund process is designed to be fair, fast, and rooted in common sense.
Refund Eligibility We offer refunds in the following situations:
- Your plant arrives damaged, incorrect, or in poor condition
- Your order was cancelled before shipping
- A non-plant item arrives defective or not as described
To qualify, you must contact us within 48 hours of delivery with clear photos of the issue.
Non-Refundable Items Because plants are perishable, we cannot offer refunds for:
- Plants that decline due to weather exposure, improper care, or unsuitable growing conditions
- Orders placed during unsafe weather windows without insulated packaging
- Plants that have been repotted, planted, or altered after arrival
- Live plants that have already shipped
How Refunds Are Issued Once your claim is reviewed, refunds may be issued as:
- Store credit
- Replacement plant
- Refund to original payment method
Refunds are limited to the purchase price of the item.
Cancellations Orders may be cancelled before shipping. Once a plant is in transit, cancellations are no longer possible.
Unsatisfied with Your Order? If you are not satisfied with your order, reach out within 10 days of receiving it. We will do our best to make it right.
How to Reach Us Email: realinfo@realtimecajun.com Phone: (337) 438-6844 Shopify Contact Form: Available at checkout and in the store footer
We aim to respond within 24–48 hours, Monday through Friday.